Limited-Time Offer: Score incredible deals of up to 70% off!

Explore Shop

Return and Refund Policy

If you are unhappy with your order or would like to return/exchange your item(s), please send them back to our corporate office following the lvolvol Return Policy:

  • Items must be sent back within 14 days after the posted delivery date.
  • Items must be unopened and free of wear, stains, or tears. If an item is opened, it is deemed ineligible for a return or exchange.
  • Items marked as not on sale are eligible for a full refund.
  • Opened and/or used items are non-refundable.
  • Returns/exchanges are processed within 4-6 business days after we receive your item(s) at our corporate office.
  • Lvolvol does not provide prepaid return shipping labels; the customer will be responsible for covering the cost of shipping for returns/exchanges.
  • Defective, damaged, or incorrect orders must be reported within 2 days of delivery. Please note that if such orders are not reported within this timeframe, we will not issue a refund/exchange.
  • Exchange packages must include a completed Exchange Form.
  • Return/Exchange drop-offs will not be accepted at our corporate office.
    If you have any questions regarding your order, please contact us via email: Support@lvolvol.com.

BUYER’S PROTECTION STORE POLICY

All orders placed on lvolvol are covered by our Buyer’s Protection Store Policy. If a customer does not receive their order within 60 days after purchase, we will issue a full refund. No questions asked.

RETURNS

If you wish to initiate the return process for a full refund, please ensure that your order complies with our Return Policy. Please note that full refunds are only issued for items purchased at the retail price.

Note: We strongly recommend keeping a receipt as proof of shipping for returns. We are not responsible for any lost packages sent back to us.

FINAL SALE ITEMS

Products marked on sale are not eligible for a refund. We only issue full refunds for products not on sale at the time of your order.

EXCHANGES

Exchanges are accepted within 14 days after your order has been marked as delivered. Your exchange package must include our completed Exchange Form, which you can obtain by contacting our Customer Support Team. Please note that we only accept exchanges for the same product type.

Note: We strongly recommend keeping a receipt as proof of shipping for exchanges. We are not responsible for any lost packages sent back to us.

WARDROBING

In the case of a refund, if there is evidence that the item has been worn before being shipped back, the refund will be voided.

DEFECTIVE, INCORRECT, OR MISSING ITEMS

Upon receiving your order, please thoroughly check the delivered items. If you receive an item that is defective, incorrect, or believe that you are missing an item, please email the information to Support@lvolvol.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a swift resolution.

STORE CREDIT/GIFT CARDS

E-Gift cards purchased from our website are not eligible for a refund. Store credit/gift cards have no expiration date.

IMPORTANT ADDITIONAL NOTES

  • You have a maximum of 90 days to claim a package not received.
  • Please ensure that you complete the checkout process with the CORRECT shipping information. In the event that you provide incorrect shipping information and your order has already been shipped, we will NOT be responsible for refunding your total amount spent or resending the product(s) ordered. This is the customer’s responsibility.
  • Refunds are issued only to the original payment method chosen (we cannot make any alterations to payment methods). Please note that the average time it takes to receive your refund is 2-3 business days. In rare cases, it can take 5-7 business days.
  • Once the package is in the control of a local shipping service (primarily USPS), we are not liable for any issues concerning delays, customs holds, or orders delivered to a local post office. It is the customer’s responsibility to monitor the placed order(s) and contact the local shipping service to rectify any problems. Since we do not have jurisdiction over the package at this point, we are not responsible for reimbursing your funds if the order is sent to your post office instead of your address. You will need to provide them with your tracking code (not the order number), which can be found under Carrier Name when you track your order on our tracking page. If you find out that the package has departed from the office, we are not responsible for reimbursing your funds.
  • If the customer ships back an order prior to receiving a return/exchange ticket with instructions, issuing funds back may be voided. We need to inspect a photo of your item(s) and provide you with the next steps based on where your order would fall under. Pleasecontact us if you’d like to request a return/exchange.
  • Returns/Exchanges are accepted ONLY at our corporate office, not at our shipping facility (original sender address). We will provide shipping details for returns/exchanges once you’ve contacted us. Any orders shipped to our shipping facility will be voided due to not following standard return/exchange procedures.
  • If you have received a return/exchange ticket and have shipped your order back to us after the return/exchange window without providing a tracking number during this window, your return/exchange will be voided. Please send us a tracking number immediately before the 14-day timeframe ends from the date you received your order(s).
  • Please note that our Buyer’s Protection Policy does not cover orders that have been marked as delivered when the customer claims they have never received anything. At this point, we strongly suggest calling your local shipping service to get an update on your package.
  • If a customer lives in a neighborhood where theft is common, we suggest shipping your order to a PO Box or another secure shipping address. If you believe theft may be the reason you have not received your package, we are not responsible for reimbursing any funds.
  • Gift cards are non-refundable.
  • If a customer requests an exchange and we send out the new order, the request for a refund would be declined. Exchange items are non-refundable.